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Buddy
system takes magic carpet ride.
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| Profile:
Small Business News |
Page
5
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The adulation
is flattering, he says. "I don't know if it's a curse or a blessing.
But I have a very unique voice."
His rapid rise
to fame, fed by an onslaught of heavy advertising, almost came to
an abrupt end nearly seven years ago. He nearly drowned during a 15-minute
ordeal in Acapulco, Mexico.
Occasionally,
he has trouble getting excited about making a television or radio
spot. But most days he can't wait to ham it up. Kallick doesn't plan
on quitting anytime soon.
"I'll retire when I can't stand up from the wheelchair to do a
commercial," he quips.
The charm of his commercials, marketing pros say, is that he seems
genuine. Viewers and listeners want to believe in him.
Ronald Sovik, president of Ad Marketing, a Canton advertising
agency, observes, "He's memorable. He always seems to make it sound
new and fresh, like you're getting a value."
Known for his persuasive skills, Kallick has pursued customers in
the parking lot to give them the "bottom line deal," says Marty
Schweiger, a longtime friend and store manager.
While swimming
with Rozin and his wife, Terre, one evening, Kallick was swept a
few hundreds yards out to sea by the undertow. The ocean also began
to swallow the Rozins.
Leif Rozin
screamed loud enough to alert rescuers who paddled out on surf boards.
"You know this
business about your life flashing in front of you? That's baloney,"
says Kallick. who was on his high school swim team. "The whole lime
I'm saying, "What a dumb way to die. Am I going to die like this?
This is crazy.'"
Policies at a
glance
Buddy's Carpet
has grown rapidly since 1983 when co-owner Leif Rozin decided to
expand from a one-store wholesale operation to retail. Here's how
he did it, with help from carpet celebrity Buddy Kallick:
Pitch man: Rozin hired Kallick in 1983 to market new retail stores. His flamboyant
style seems to work.
Wage control:
The company had trouble keeping workers because its base pay was
below the industry average.
Volume counts:
A low price, high volume business philosophy is critical to the
company's success. "Even though you're at a lower margin, you still
make money," Kallick says.
Signing leases:
Rather than build freestanding buildings, Buddy's Carpet guards
its cash flow and debt by leasing space.
No print ads:
The owners deplore newspaper ads, which can be buried too deep.
Advertising dollars are split between TV and radio.
Quality products: Rozin and Kallick stand by their carpet, saying it's first rate.
They steer clear of "seconds," which run more of a risk of holes
and mismatched seams.
Employee retention:
Recently, the company upgraded commissions to ward off competitors
who may try to hire them. Top sales reps and managers are rewarded
with cruises.
Customer satisfaction:
Workers contact customers after installation to see whether they're
pleased. Customers appreciate the follow-up. But it can be risky, Kallick says. The customer might put down the phone and say: "Wait
a minute. Let me look around."
Name change:
The company started off with Buddy's Carpet Barn but dropped the
"Barn" because it didn't suit the quality carpet image the company
wanted to project.
Market research
and blitz: Rozin says he worked extensively with real estate brokers
to scope out new markets and Find the best locations. With expansions
in Columbus and Northeast Ohio, the company opened several stores
at the same time to make the most of advertising dollars.
"Folks,
in the 93 years that I've been selling carpet for Buddy's Carpet, or
at least it seems like it, this is the most incredible offer we have
ever made. And here it is, for a short time at Buddy's Carpet, you
can get the brand new choice nylon with Scotch Guard stain release.
And we're not talking a lightweight piece of carpet here—a heavy
meaty chunky delicious piece of carpet. Thirty gorgeous colors.
Believe it or not, only $6.99 a square yard. Hurry to Buddy's carpet
now. 'What did you say, Buddy?' I don't care about making money. I
just love to sell carpet."
—Excerpt from Buddy's commercial |